Privacy Policy
Your privacy and data protection rights
Introduction and Data Controller
Mozero AI Ltd ("Mozero", "Tempnow," "we," "us," or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you access or use our document services (the "Services") through our website and platform.
This Privacy Policy applies to all users of our Services and governs our data practices in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other relevant privacy legislation.
Information We Collect
2.1 Personal Information You Provide
- Account registration details
- Contact form submissions
- Payment information
- Document generation requests
- Customer support communications
- Feedback and survey responses
2.2 Information Collected Automatically
- Device and browser information
- IP address and location data
- Usage patterns and analytics
- Cookies and tracking technologies
Legal Basis for Processing
Contract Performance
Processing necessary to provide our document services
Legitimate Interests
Service improvement, security, and business operations
Legal Compliance
Compliance with applicable laws and regulatory requirements
Consent
Where you have provided explicit consent for specific activities
How We Use Your Information
Service Provision
- •Document generation and delivery
- •Account management and authentication
- •Payment processing and billing
- •Customer support and assistance
Business Operations
- •Service improvement and optimization
- •Security monitoring and fraud prevention
- •Analytics and usage pattern analysis
- •Legal compliance and regulatory reporting
Third-Party Payment Processors
We use reputable third-party payment service providers to process payments securely. When you make a purchase, your payment information is transmitted directly to these payment processors and is not stored on our servers.
Important Privacy Information:
- •Payment processors operate under their own privacy policies and terms of service
- •They collect payment card details, billing information, and transaction data
- •We receive limited transaction information necessary for order fulfillment
- •All processors comply with PCI-DSS requirements for secure payment handling
We recommend reviewing the privacy policies of our payment service providers to understand how they handle your payment information.
Data Security and Protection
Encryption
Industry-standard encryption for data transmission and storage
Access Controls
Strict authentication and authorization mechanisms
Monitoring
Continuous security monitoring and incident response
Your Rights Under UK GDPR
Right of Access
Request access to your personal information and processing details
Right to Rectification
Request correction of inaccurate or incomplete personal data
Right to Erasure
Request deletion of your personal information under certain conditions
Right to Data Portability
Request transfer of your data in a structured, machine-readable format
Exercising Your Rights: To exercise any of these rights, please contact us through our contact form. We will respond to your request within one month of receipt, in accordance with UK GDPR requirements.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Retention Periods:
- •Account Data: Retained while your account is active and for a reasonable period thereafter
- •Transaction Records: Retained for 7 years to comply with UK tax and accounting regulations
- •Marketing Communications: Retained until you unsubscribe or withdraw consent
- •Technical Logs: Typically retained for 90 days for security and troubleshooting purposes
Contact Information and Complaints
Contact Us
For privacy-related inquiries, please use our contact form and mark your message as "Data Protection" or "Privacy Inquiry".
We are committed to addressing your concerns promptly and transparently. Our company, Mozero AI Ltd (Company No. 16644935), registered in England and Wales, operates from 131 Finsbury Pavement, London, United Kingdom, EC2A 1NT.
Regulatory Authority
If you are not satisfied with our response, you have the right to lodge a complaint with:
Information Commissioner's Office (ICO)
Website: ico.org.uk
The ICO is the UK's independent authority for data protection and privacy rights.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated Privacy Policy on our website and updating the "Last Updated" date.
Your Responsibility: We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information. Your continued use of our Services after any changes indicates your acceptance of the updated Privacy Policy.